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TSR/TSE (voice Proce)

Location:outer ring road, Bangalore, Karnataka, India
Job Type:Permanent
Posted:7th Sep 2010
Closing Date:14th Sep 2010
Posted By:Microland Limited
Details:
TSR/TSE (voice Proce)

• Technical Support (voice) on basic operational or maintenance of Networking products like computer routers, modems .

• Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

• Escalate problems when unable to resolve customer issues.

• Log and sufficiently document all contacts with customers in designated tools.

• Identify and provide input on unique or recurring customer problems.

Candidate should be willing to work in voice process and must be flexible with shifts

Graduate freshers/experienced like BE, B Tech, BCA, MCA, MBA, BSc, BHM, BBM, BCom, BA, Diploma, 10+2 (with 1 year any domain experience) Good communication skills, Basic computer & technical knowledge
 
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