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Customer Service Executive - Dayshift

Location:Indiranagar, Bangalore, Karnataka, India
Job Type:Contract
Posted:21st Apr 2009
Closing Date:19th May 2009
Posted By:Indiaplaza.in
Details:
Customer Service Executive - Dayshift

SUMMARY
The Agent’s primary job function is assist customers via phone or email, and verify customer shipments and handle customer queries/complaints regarding order status placements, availability, pricing, delivery, replacement, cancellation , refunds.

MAJOR DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned as necessary to fulfill optimum efficiency of this position:

· Assist customers via phone or email.
· Co-ordinate with Logistics team/merchandisers.
· Schedule return product pickups
· File tracers for missing shipments
· Complaints to be escalated to Team lead
· Handle irate customers
· Issue credits when necessary
· Assist supervisor with assigned tasks


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, education and/or ability required for this position


ESSENTIAL JOB SKILLS/ABILITIES

· Typing speed of 30 -35 words per min
· Good Written and Spoken English communication skills
· Must be self-motivated and able to work with the team to complete necessary tasks in a timely manner

REQUIRED EDUCATION and/or EXPERIENCE
· Knowledge of Microsoft Office (Outlook, Word, Excel, Etc.)
· 12th Pass or above


 
Sorry! This job is no longer active as the closing date for applications has passed. You can view other vacancies from this company (if they have any) by clicking on their name above, alternatively we may have some suggestions for similar vacancies listed below that might be of interest.
 

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